How can we help you?
Account, privacy and play-balance requests all go to one inbox. Find your topic below.
Contact the team
Use the contact form, or email . If you have an account, mention its email and describe the problem in a few lines. Never send a password or a Google credential.
Write a messageYour data and account
You can delete an account at any time from My account; it takes effect at once. To see or correct what we hold, pick “Privacy question” on the contact form. The Privacy Policy has the detail.
A break or a limit
Choose “Take a break” or “Restrict my account” on the contact form, write from your account email and say for how long. Deleting your account is always possible too.
When gambling hurts
This inbox is not a crisis or counselling service. If gambling is harming you or someone close to you, free confidential organisations are listed in the Play Smart guide. If you are in immediate danger, call your local emergency number.
Quick answers
A game will not load, or looks wrong
Reload first. Check that JavaScript is on, then try another browser or a private window, since some extensions block game content. Make sure you answered the 18+ question. Still stuck? Use the contact form and pick “A game has a problem”; the game name is filled in when you arrive from its page.
Must I sign in to play?
No. Games open without an account. You simply confirm that you are 18 or older.
I forgot my password
Use Reset password and we will email a link that works for 60 minutes. Nothing arrived? Look in spam, then contact us.
I joined with Google. Can I add a password?
Yes. Run Reset password with the same email and choose one. Google sign-in keeps working as well.
Does anything cost money, or can I win a prize?
Neither. The site is free and credits have no cash value. There are no purchases, deposits, withdrawals or prizes. See About.